TERMS AND CONDITIONS

I. General Information

These Terms and Conditions apply to contracts concluded via the online store available at dlamyjni.pl, hereinafter referred to as the Store.

The Terms and Conditions define the rules for registration, placing orders, delivery of goods, complaints, and withdrawal from the contract.

The owner of the Store is:

IMIDO s.c.
ul. Zamknięta 10/1.5
30-554 Kraków
NIP: 6793181725

II. Prices

Prices presented in the Store constitute an invitation to conclude a contract.

For each product, two prices are displayed: net price (excluding VAT) and gross price (including VAT). Prices are given in Polish zloty (PLN).

Product prices do not include delivery costs or any additional costs related to the choice of cash on delivery payment.

Delivery costs and any additional payment-related costs are provided separately before placing the order.

III. Orders and Delivery

The Buyer places orders via the Store. An order specifies, among others, the product, price, and quantity selected by the Buyer.

An order is accepted for processing when the Buyer receives an e-mail confirmation of the order. The confirmation sent by the Seller constitutes the conclusion of a distance sales contract.

Before confirming the order, the Seller verifies product availability. In case of partial or complete unavailability, the Seller informs the Buyer accordingly.

Orders placed and confirmed from Monday to Friday (delivered via courier) are processed within 1–5 business days. Products marked as “made to order” may have a longer processing time.

The Buyer places an order by adding products to the shopping cart and following the on-screen instructions.

The Buyer may place an order with or without registering an account.

The Buyer selects the payment method and delivery method when placing the order.

Available payment methods include:

• bank transfer to the Seller’s account,
• Shoper Payments,
• cash on delivery.

Accepted payment cards: Visa, Visa Electron, Maestro, MasterCard, MasterCard Electronic.

In the case of payments via Shoper Payments, the payment service provider is Blue Media S.A.

Orders are delivered via courier service or collected in person at the Seller’s warehouse.

The delivery cost is specified during the ordering process in the “Cart Summary” or “Your Order” section and is added to the total order value.

Products are delivered exclusively within Poland. Orders with delivery outside Poland will not be fulfilled.

Orders with personal pickup are stored at the warehouse for up to 7 calendar days.

The Seller reserves the right to cancel the order if:

• the provided data is incomplete or incorrect,
• the order shows signs of fraud.

In such cases, the Seller will immediately refund any payments made for the cancelled order.

IV. Returns and Withdrawal from the Contract

Pursuant to Article 27 of the Act on Consumer Rights, the Buyer who is a Consumer has the right to withdraw from the contract concluded via the Store within 14 days from the date of receipt of the product, without stating reasons and without incurring costs.

The withdrawal period begins:

• for multiple products delivered separately – from receipt of the last product,
• for products delivered regularly for a fixed period – from receipt of the first product.

To exercise the right of withdrawal, it is sufficient to send a written statement or an e-mail before the deadline. The Seller will immediately confirm receipt of the withdrawal statement.

Upon effective withdrawal, the contract is considered null and void, and all mutual performances shall be returned.

The Buyer must return the product within 14 days from the date of withdrawal.

The Seller will refund all payments made, including delivery costs, within 14 days from receiving the withdrawal statement.

The Seller may withhold the refund until the product is returned or proof of shipment is provided.

The Seller will refund return shipping costs up to the value of the cheapest available delivery option.

Refunds are made via bank transfer to the account indicated by the Buyer.

V. Complaints

All products offered in the Store are brand new and covered by the manufacturer’s warranty and the Seller’s statutory warranty.

If a product has a technical defect, the Seller undertakes to positively consider the warranty claim.

Complained products should be sent to the Store’s address.

In the event of a justified complaint or warranty claim, the Seller will refund delivery costs.

The statutory warranty period is 2 years.

If the product is not in conformity with the contract, the Seller will replace the product or refund the purchase price.

Complaints are processed based on proof of purchase.

Complaints are considered within 14 days from receipt of the product.

The Seller reserves the right to refuse parcels sent cash on delivery or at the Seller’s expense unless agreed otherwise.

VI. Personal Data

In accordance with Article 13 of Regulation (EU) 2016/679 (GDPR), we inform you about the processing of your personal data.

To place and process an order, we collect personal data including name, surname, phone number, e-mail address, delivery address, and account credentials if an account is created.

Personal data is processed based on consent necessary for order fulfillment. Marketing-related data is processed only with separate consent. The legal basis is Article 6(1)(a) GDPR.

Personal data may be shared with business partners providing IT support, accounting services, and order delivery.

You have the right to:

• access and obtain a copy of your data,
• rectify your data,
• erase or restrict processing,
• object to processing,
• data portability,
• lodge a complaint with the President of the Personal Data Protection Office.

VII. Final Provisions

These Terms and Conditions enter into force on 01.01.2023.

Any changes will be published on the Seller’s website.

Any disputes arising between the Seller and the Buyer shall be resolved by common courts.

The Terms and Conditions are available on the Seller’s website.

Information about consumer rights and dispute resolution can be found on the websites of the Office of Competition and Consumer Protection (uokik.gov.pl) and Consumer Ombudsmen.